Solutions

TELEMEDICINE

GLOBAL MEDASSIST PROGRAM (GMAP)

Started in 2016 in partnership with the Cleveland Clinic, VIGILINT’s GMAP Solution provides full spectrum medical support with an unprecedented depth of resources. Our 24/7 Medical Operations Center and our physician team stand ready to assist within the ever-changing global landscape and will manage any medical crisis, anywhere in the world. VIGILINT’s Travel Medical Kits give our clients the peace of mind that they are equipped with the right medications and physician support to start traveling again safely.

TRAVEL MEDASSIST PROGRAM(TMAP)

Through a single point of contact, global travelers have immediate, unlimited access to the VIGILINT medical operations center and emergency medicine physicians. Combined with a personalized Travel Medical Kit, TMAP delivers immediate medical care, one member at a time.

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TRAVEL
MEDICAL KITS

Examples of the medication categories included in a typical kit:

  • Anti-Infectives
  • Non-Narcotic Pain
  • Dermatological
  • Gastrointestinal
  • Nausea Support
  • Diarrhea Support
  • Urologic
  • Eye, Ear, Nose & Throat
  • Anti-Inflammatories & Analgesics
  • Sleep Adjunct
  • First Aid Supplies
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GMAP SERVICES

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One call to direct physicians treatment within 30 seconds of calling the Medical Operations Center

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Access to a Cleveland Clinic specialist consult within 15 minutes

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Personalized Travel Medical Kits with prescriptions and first aid supplies

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Aeromedical and emergency evacuation to the patient's hospital choice

GMAP PROGRAM: HOW IT WORKS

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All new GMAP members meet with a VIGILINT Provider to review their medical history and prescribe medications for the member's Travel Medical Kit (TMK).

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The TMK includes 34 prescriptions, non-prescriptions, and first aid supplies from various categories (antibiotics, antihistamines, GI support, respiratory medicines, etc.) and is shipped directly to the member.

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With their TMK in hand, off
the member goes on their
trip.

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After a few days, the traveler starts to experience fever-like symptoms and stomach pains and does not know the cause. Stuck in a hotel room, they start to panic as their symptoms worsen.

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The member dials VIGILINT's 24/7 Medical Operations Center, and within 30 seconds of calling, is connected with an emergency physician who assesses the patient's situation and instructs the member on what medications to use from the TMK to treat the illness.

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Medications from the TMK worked! The member starts to feel better in no time and can get back to their trip.

If deemed necessary, a Cleveland Clinic specialist would provide further consultation. If symptoms worsen, Medical Operations would coordinate transfer and medical evacuation to a vetted medical facility.

MEDICAL ADVISORY SOLUTIONS

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DEDICATED MEDICAL ADVISOR

Acting as an organization’s Chief Medical Officer, our dedicated medical advisory team works with client leadership to develop medical strategies, policies, and procedures to support the well-being of the workforce and reduce medical risk.

  • Medical Direction
  • In-Person Support
  • Ad-hoc Medical Briefings
  • Quarterly Reports
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ON-SITE MEDICAL SUPPORT

Pop-up convenience care clinics for events and meetings with the availability of COVID-19 testing.

  • Simplified Streamlined + Onsite Medical Solutions Before, During and After an Event
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CUSTOMIZED MEDICAL INTEL REPORTS

Researched and vetted by VIGILINT’s Intel Team, our intelligence reports include detailed medical threats, situational disease/outbreak awareness, medical facilities evaluations, evacuation plans, and more.

  • Medical Contingency Briefs
  • Location Risk Assessments
  • Travel Reports
  • COVID-19 / Disease Assessments
  • Quick Reference Guides
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24/7 MEDICAL OPERATIONS CENTER

Operational 24/7 / 365, our MOC is a single point of contact for client leadership and members, reachable via multiple lines of communication.

  • Primary Entry Point for All
    Medical Requests
  • Coordinating Resource for
    Medical Advisor
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CONCIERGE MEDICINE

Each Concierge Medicine Program is tailored to the member’s or organization’s healthcare needs, creating a direct and personalized relationship between the member and their dedicated team of physicians. Plans also include GMAP coverage.

DEDICATED TEAM OF PHYSICIANS

Each CMP client is assigned a team of three designated concierge physicians.

DEDICATED PHONE LINE

Certain programs include an individual phone line that will ring with a specific caller ID tag.

PHARMACY + LOGISTICS

STREAMLINED COORDINATION

VIGILINT has developed a strategy that allows for maximum flexibility throughout the value chain. Our in-house pharmacy and logistics team, partnered with the Medical Operations Center and On-Call Physicians, provide focused differentiation, improved supply chain coordination, and, most importantly, an additional layer of privacy for our clients.

IN-HOUSE PHARMACY

VIGILINT created the pharmacy capability to improve safety and quality. Our Pharmacy Manager works directly with our patient interface team to enable their education of client members on their prescribed medications’ use, safety, and efficacy. Understanding that travel could impact an individual’s treatment regimen, our pharmacist and logistics team can create multiple contingency plans, such as avoidance of any interruption to maintenance medications.

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