Case Studies

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Protecting Employees Abroad

MEDICAL CONTINGENCY PLANNING AND MEDICAL STAFFING

Challenge:

A U.S. company opened a flagship retail store in Moscow, and a group of 50 North American and European employees spent four weeks in Moscow, working 16-hour days, prior to the official store opening and launch party. The team was under intense time and performance pressure in a city with an unfamiliar medical care system.

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Executive Traveler Experiences Chest Pains In South Africa

GMAP

Challenge:

A frequent global business traveler with a complex medical history, including a previous heart attack, a coronary stent, and a pacemaker to control heart arrhythmias, developed chest pain upon arrival to Johannesburg, South Africa.

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Severe Allergic Reaction During a Corporate Retreat

MEDICAL STAFFING

Challenge:

A five-day corporate retreat was planned at a luxury resort in Hawaii for 250 executives and their families. The response time to the resort for an advanced life-support ambulance was 25 minutes, and the closest hospital was 40 minutes away via ground transportation. During the retreat, an attendee experienced a severe food allergic reaction for the first time.

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Handling An Infectious Disease Outbreak At A Luxury Hotel

MEDICAL CRISIS MANAGEMENT

Challenge:

A patron at a first-class international hotel became ill and was taken to a local hospital. The hospital alerted the hotel that the patient was diagnosed with meningitis. All employees and guests who potentially had contact with the patient were required to seek immediate medical attention.

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Preparing A Trauma Course And Medical Kit For Reporters In A War Zone

EDUCATION & TRAINING

Challenge:

A team of reporters, cameramen, and production crew with a major news outlet had a narrow window of opportunity to enter a war-torn country with their security attachment. Each participant needed a custom medical kit and training on how to use the kits within 48 hours of departure.

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A Multigenerational Family Vacation To Asia

GMAP AND MEDICAL CONTINGENCY PLANNING

Challenge:

A GMAP member and their family departed on a three-week international trip with stops in multiple countries, including Mongolia, Tibet and China. Ages ranged from 5 – 70+. The Family Office Director was concerned about pre-travel vaccinations, receiving direct medical support while aboard, and how the family could access the best local medical resources and develop an evacuation strategy if anyone in the family became seriously ill or injured.

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Navigating St. Petersburg Without Losing Access To First-Class Care

MEDICAL STAFFING AND MEDICAL CONTINGENCY PLANNING

Challenge:

A member traveled to St. Petersburg with his family and friends for a five-day tour of the city and surrounding areas. The member profile is such that a security detail accompanied the group. The healthcare system in St. Petersburg is a confusing array of public and private facilities, and the group's itinerary included several day-trips a few hours outside of the city to areas where emergency medical care is rudimentary.

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Evacuating A Client From Croatia

GMAP

Challenge:

While visiting Croatia, a GMAP member passed out in a restaurant late one evening. He was taken to a local hospital where he was diagnosed with gastrointestinal hemorrhaging, possibly from a stomach ulcer. The local hospital stabilized him with emergency blood transfusions.

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A Family Falls Ill At A Remote Eco-Resort

TMAP

Challenge:

During a vacation at an eco-resort in Bolivia, multiple TMAP members became ill with gastrointestinal distress. There were no local medical capabilities or facilities and the closest doctor was several hours away.

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Saving A Life On The New York City Subway

CONSULTATIVE MEDICAL ADVISORY SERVICES AND MEDICAL TRAINING

Challenge:

The security director for a family office decides that his team should be thoroughly trained to respond to any medical emergency. He would like a program delivered on-site and tailored to their group of learners and specific situations they are likely to encounter.

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"As a global media and communications company, complex medical challenges frequently confront our offices and business travelers. VIGILINT plays a valuable role in our crisis management process as a trusted medical advisor. Their team is incredibly knowledgeable and responsive. Global companies like ours are constantly affected by international health issues and VIGILINT has been a true partner when we needed an informed opinion to help set policy and guidance with respect to medical challenges affecting the health and safety of our employees and our ability to meet our client obligations. They are my first call whenever a medical crisis arises.”

-Director of Business Continuity & Crisis Management, Fortune 500 global advertising and marketing services company

"We have been using VIGILINT for the past two years and have been very satisfied with their services. The information and services have been provided in a very timely manner with extremely accurate information. They have been an intricate part in our planning of large corporate events."

-Manager of Risk Services, $10-billion-a-year consumer products company

“Simply put, VIGILINT is unmatched anywhere. They are compassionate, with high professional standards and an unwavering commitment to their client. For many years, VIGILINT has allowed our Family Office to travel with confidence, with complicated medical problems. This is the most complete, impressive, full-service program I have ever encountered. They are highly respected physicians who believe in personalized service.”

-West Coast family office (family-owned global event production company)